Privacy Policy
Hendricks Property Management, LLC
Last Updated: March 25, 2026
Hendricks Property Management, LLC (“Hendricks PM,” “we,” “our,” or “us”) is committed to protecting the privacy of our website visitors, property owners, tenants, prospective tenants, and service users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at sarents.com and engage with our property management services.
By using our website or engaging our services, you consent to the practices described in this Privacy Policy. If you do not agree with the terms of this policy, please do not access the website or use our services.
PART ONE: GENERAL PRIVACY POLICY
1. Information We Collect
1.1 Information You Provide to Us
We collect personal information that you voluntarily provide when you interact with our website or services. This may include:
• Full name, email address, phone number, and mailing address
• Rental application details (employment history, income, references, identification)
• Property owner information (property addresses, bank account details for direct deposits, tax identification numbers)
• Maintenance request details and property condition reports
• Payment information (credit card numbers, bank account numbers for rent payments or owner disbursements)
• Communications you send to us via email, phone, contact forms, or text message
• Information submitted through lease agreements, addenda, and other property management documents
1.2 Information Collected Automatically
When you visit sarents.com, certain information is collected automatically through cookies and similar technologies, including:
• IP address, browser type, operating system, and device identifiers
• Pages visited, time and duration of visits, and referring website addresses
• Click patterns, scroll behavior, and interaction with website features
• Location data (approximate, based on IP address)
1.3 Information from Third Parties
We may receive information about you from third-party sources in connection with our property management services, including:
• Credit reporting agencies and tenant screening providers (credit reports, criminal background checks, eviction history)
• Property listing platforms and referral partners
• Payment processors and financial institutions
• Public records and government databases relevant to property management
2. How We Use Your Information
We use the information we collect for the following purposes:
• Property management operations: processing rental applications, managing leases, coordinating maintenance, collecting rent, and disbursing owner payments
• Communications: responding to inquiries, sending service-related notifications, appointment confirmations, and account updates
• Marketing: sending property listings, newsletters, and promotional materials (with your consent, where required)
• Website improvement: analyzing site traffic, optimizing content, and enhancing user experience
• Legal compliance: fulfilling obligations under Texas property law, fair housing regulations, and other applicable federal and state laws
• Security and fraud prevention: protecting our systems, detecting unauthorized access, and preventing fraudulent activity
3. How We Share Your Information
We do not sell your personal information. We may share your information with the following categories of third parties, solely for the purposes described in this policy:
• Service providers: tenant screening companies, maintenance vendors, payment processors, email and SMS platforms, cloud storage providers, and IT support — all bound by contractual data protection obligations
• Property owners: if you are a tenant or prospective tenant, relevant information may be shared with the property owner as part of our management duties
• Legal and regulatory authorities: when required by law, subpoena, court order, or government investigation, or to protect our legal rights
• Professional advisors: attorneys, accountants, and insurance providers in connection with our business operations
• Business transfers: in the event of a merger, acquisition, sale, or reorganization of our company, your information may be transferred as part of that transaction
We require all third parties to respect the security of your personal information and to treat it in accordance with applicable law.
4. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience and analyze site performance. These include:
• Essential cookies: required for the website to function properly (e.g., session management, security)
• Analytics cookies: help us understand how visitors use our website (e.g., Google Analytics, which collects anonymized usage data)
• Marketing cookies: used to deliver relevant advertising and measure campaign effectiveness (e.g., Facebook Pixel, LinkedIn Insight Tag)
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality. We honor Do Not Track (DNT) browser signals where technically feasible.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, alteration, or destruction. These measures include:
• SSL/TLS encryption for data transmitted through our website
• Secure storage of financial information through PCI-compliant payment processors — we do not store credit card numbers on our servers
• Role-based access controls limiting employee access to personal information on a need-to-know basis
• Regular security assessments of our systems and vendors
No method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:
• Tenant and owner records: retained for the duration of our management relationship plus seven (7) years, consistent with Texas record-keeping requirements
• Rental application data for applicants not approved: retained for three (3) years
• Website analytics data: retained in anonymized form indefinitely
• SMS consent records and message logs: retained for a minimum of five (5) years, in accordance with TCPA compliance standards
When personal information is no longer needed, we securely delete or anonymize it.
7. Your Rights & Choices
Depending on your jurisdiction, you may have certain rights regarding your personal information, including:
• Access: request a copy of the personal information we hold about you
• Correction: request correction of inaccurate or incomplete information
• Deletion: request deletion of your personal information, subject to legal retention requirements
• Opt-out of marketing: unsubscribe from promotional emails by clicking the “unsubscribe” link in any marketing email, or opt out of text messages by replying STOP
• Cookie preferences: manage cookies through your browser settings
To exercise any of these rights, please contact us using the information provided in Section 12 of this policy. We will respond to your request within a reasonable timeframe, and no later than as required by applicable law.
8. Third-Party Links
Our website may contain links to third-party websites, including property listing platforms, payment portals, insurance providers, and partner services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policy of each website you visit.
9. Children’s Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us immediately.
PART TWO: TEXT MESSAGING PRIVACY POLICY
This section governs SMS and MMS communications sent by Hendricks Property Management, LLC in compliance with the Telephone Consumer Protection Act (TCPA), FCC regulations, CTIA Messaging Principles and Best Practices, and applicable Texas state law, including the Texas Business & Commerce Code Chapter 302 as amended by Senate Bill 140 (effective September 1, 2025).
This section supplements and is incorporated into the General Privacy Policy above. For detailed program terms, keyword responses, and opt-out procedures, please also review our Text Messaging Terms & Conditions.
10. SMS Program Description
Hendricks Property Management, LLC may send text messages related to:
• Leasing inquiries and rental availability
• Appointment confirmations and property showings
• Maintenance updates and service notifications
• Rent payment reminders and account notices
• Move-in/move-out coordination and inspection scheduling
• Emergency property notifications (weather events, safety alerts, utility disruptions)
• Marketing promotions and special offers
• General company announcements and service updates
Message frequency varies depending on your interaction with us.
11. Consent & Opt-In
By providing your mobile phone number and opting in through our website (sarents.com), rental application, service request form, lease agreement, or other authorized method, you provide prior express written consent to receive recurring automated marketing and informational text messages from Hendricks Property Management, LLC at the number provided.
Consent is not required to purchase, lease, or obtain property management services.
When you opt in, you will receive the following confirmation message:
"Thank you for opting into SMS messaging from Hendricks Property Management, LLC. Message frequency varies. To opt out, text STOP. For assistance, text HELP or visit https://www.sarents.com. Message & data rates may apply."
You represent that you are the account holder or authorized user of the mobile number provided, that you are at least 18 years of age, and that the information you provide is accurate.
Opt-In Methods
You may opt in to receive SMS communications by:
• Submitting your phone number through forms on sarents.com
• Signing a lease or rental agreement that includes SMS consent language
• Requesting information about rental properties via text
• Verbally consenting during recorded communications
We maintain opt-in records in accordance with A2P 10DLC registration requirements.
12. Opt-Out Instructions
You may opt out at any time by replying STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any message from us. You will receive the following confirmation:
"Thank you for opting out of SMS messages from Hendricks Property Management, LLC. To opt back in at any time, reply START. You will receive no additional messages."
After this confirmation, you will no longer receive SMS messages from us unless you re-enroll by replying START or opting in through another authorized method.
In accordance with FCC regulations effective April 11, 2025, you may also opt out by contacting us through any reasonable method, including phone, email, our website contact form, in person, or by mail. All opt-out requests will be processed within ten (10) business days.
13. Help & Support
For assistance, reply HELP to any message from us. You will receive the following response:
"Thank you for contacting Hendricks Property Management, LLC. For assistance:
call us at 210-344-3463.
email us at info@sarents.com.
or visit our support page at https://www.sarents.com/contact-us."
14. Message & Data Rates
Message and data rates may apply depending on your wireless carrier and plan. Hendricks Property Management, LLC does not charge a fee for sending or receiving text messages. Wireless carriers are not liable for delayed or undelivered messages.
15. SMS Data Collection & Use
When you participate in our text messaging program, we may collect:
• Your mobile phone number
• Your name and property address (if applicable)
• Message content and response history
• Date, time, and delivery status of messages
• Opt-in and opt-out timestamps
We use this information to:
• Deliver requested services and communications
• Send leasing, maintenance, and account-related messages
• Send marketing messages (only if you have opted in to receive them)
• Maintain TCPA and state compliance records
• Improve our communication services
We do not request or knowingly collect sensitive personal information (such as Social Security numbers, bank account numbers, or passwords) via text message. Hendricks Property Management, LLC will never ask for sensitive financial information by text. If you receive a suspicious message appearing to be from us, contact our office immediately.
16. SMS Data Sharing & No Third-Party Consent Sharing
We do not sell, rent, or share your mobile number or SMS opt-in data with third parties for their marketing purposes. No mobile opt-in or text message consent will be shared with third parties or affiliates for marketing or promotional purposes.
We may share your information with:
• Our messaging platform provider, solely for the purpose of delivering messages on our behalf
• Service providers assisting with property management operations, bound by contractual data protection obligations
• Legal authorities if required by law, subpoena, or court order
All service providers are required to safeguard your information and use it only for authorized business purposes.
17. SMS Data Retention
We retain SMS consent records, opt-in timestamps, and message logs in accordance with:
• TCPA requirements (minimum four years for consent records)
• CTIA guidelines
• A2P 10DLC compliance standards
• Applicable Texas and federal laws, including Texas Business & Commerce Code Chapter 302
Our standard retention period for SMS records is five (5) years. Records are retained as long as necessary for legal compliance and operational purposes, after which they are securely deleted.
18. Supported Carriers
Our SMS services are supported by major U.S. carriers, including AT&T, T-Mobile, Verizon, and US Cellular. Carrier support is subject to change without notice. Carrier participation may vary, and message delivery is subject to effective transmission by your carrier.
19. Prohibited Content & Compliance
Hendricks Property Management, LLC complies with CTIA messaging guidelines. We do not send:
• SHAFT content (Sex, Hate, Alcohol, Firearms, Tobacco)
• Illegal, fraudulent, or misleading messaging
• Phishing or social engineering communications
• Unsolicited third-party marketing
20. Texas & Federal Compliance
In accordance with applicable Texas law (Texas Business & Commerce Code Chapter 302, as amended by SB 140), marketing text messages will not be sent during the following restricted hours:
• Before 9:00 AM or after 9:00 PM, local time of the message recipient
• On Sundays before 12:00 PM, local time of the message recipient
Transactional messages directly related to an existing lease, active maintenance request, or ongoing property management service may be sent outside of these hours when reasonably necessary.
GENERAL PROVISIONS
21. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations. When we make material changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this page periodically. Your continued use of our website or services after any changes constitutes acceptance of the revised policy.
22. Contact Information
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or need assistance with our text messaging program, please contact us:
Hendricks Property Management, LLC
2227 Lockhill Selma Rd, San Antonio, TX 78230
Phone: 210-344-3463
Email: info@sarents.com
Website: sarents.com
Contact Page: sarents.com/contact-us
23. Related Policies
This Privacy Policy should be read in conjunction with:
• Text Messaging Terms & Conditions — sarents.com (detailed SMS program terms, keyword responses, and opt-out procedures)
• Terms of Use — sarents.com/terms-of-use
By using the sarents.com website or engaging our services, you acknowledge that you have read, understood, and agree to this Privacy Policy.