A Guide: What to Expect from a Property Management Company

Introduction:

If you’ve ever thought about hiring a property management company, you’ve probably wondered: what should I expect from a property management company? Whether you're a property owner or real estate investor, trusting someone else with your biggest asset is a big decision. The right property management team should make your life easier while maximizing your investment. In this guide, we’ll break down what to expect from a property management company and share how Hendricks Performance Pledges make us the best choice to protect your property.

What to Expect from a Property Management Company

So, what can you actually expect when you hire a property management company? Let’s dive into the key steps involved in making sure your property is well taken care of and that you get the best return on your investment.

  1. Property Marketing: No more empty properties! A solid property management company will handle marketing your rental across all the right platforms. Expect professional photos, detailed descriptions, and marketing strategies aimed at attracting the best tenants quickly.

  2. Tenant Screening: Good tenants make all the difference. The company should handle thorough background checks, credit reviews, employment verifications, and references to ensure you’re getting reliable, responsible tenants.

  3. Rent Collection: Forget chasing down late payments. A property management company ensures rent is collected on time, every time. They handle everything from billing to depositing your payments, so you don’t have to worry about it.

  4. Property Maintenance: Property issues? No problem. From routine maintenance to emergency repairs, the property manager should coordinate everything to keep your property in top shape. Many offer 24/7 service to deal with any unexpected issues.

  5. Financial Reporting: You deserve to know how your property is performing. Expect easy-to-read, transparent financial reports that give you a clear picture of rent payments, expenses, and profitability.

  6. Legal Compliance: The laws around rentals can get tricky. A good property management company keeps you compliant with all local, state, and federal regulations, so you don’t have to worry about fines or legal headaches.

Hendricks Performance Pledges

At Hendricks, we don’t just manage properties – we go the extra mile to make sure you’re thrilled with our service. Our Performance Pledges are our promises to you, ensuring we take care of your property as if it were our own.

Our Pledge What It Means for You
Happiness Pledge We’re all about making sure you’re happy with our service. If something’s not right, we’ll work with you to fix it—no questions asked.
Leasing Pledge We guarantee to find a qualified tenant quickly. Should the tenant not work out, you will never pay two leasing fees in one year.
Results Pledge Our proactive approach ensures your property stays rented, well-maintained, and consistently profitable.
On-Time Rent Pledge We guarantee rent will be collected on time each month. If not, we’ll waive our management fee for that month.
Animal Fee Pledge We offer pet damage protection, so you can confidently allow tenants with pets, knowing that any damage will be covered.
Communication Pledge We promise open, clear communication at all times. Whether you have questions or need updates, we’re here to help

Ready to Experience Stress-Free Property Management?

If you're looking for a property management company that delivers on its promises, look no further. Schedule a free consultation with Hendricks today and discover how our team can help your property thrive.

FAQs

At Hendricks, we know that hiring a property management company can raise a lot of questions. Here are some of the most common questions we get asked—and the answers you need to make an informed decision.

  • A property manager’s top responsibility is to protect your investment by ensuring smooth day-to-day operations, like rent collection and property leasing, while maintaining your property’s value. We also handle residential leasing to find reliable tenants who will respect your home as their own.

  • A quality property manager should offer guarantees for critical services like on-time rent collection, thorough tenant screening, and pet damage protection. At Hendricks, we provide our Performance Pledges to give you peace of mind, including protection against pet damage and ensuring high tenant standards.

  • The best property management company will have experience, a strong reputation, and offer comprehensive services like property leasing, maintenance, and financial reporting. Look for a company that offers transparency, competitive fees, and pledges to protect your property like Hendricks does.

  • Most property management companies charge between 8% to 12% of the monthly rental income. This fee typically covers essential services such as rent collection, tenant screening, and property maintenance. At Hendricks, we offer competitive rates with no hidden fees, ensuring you get the best value for your money.

Conclusion:

Choosing the right property management company can make a world of difference in how smoothly your rental property is run. From handling the everyday responsibilities like rent collection and property leasing to offering protection through our Hendricks Performance Pledges, we are here to make your experience as stress-free and profitable as possible. Now that you know what to expect from a property management company, it’s time to choose the right one. At Hendricks, we’re committed to taking care of your property as if it were our own, ensuring your investment is protected and your tenants are happy.

Curious about which property management solution is right for you? Take our quick quiz on our to discover the best fit for your needs. It’s the perfect way to see how Hendricks can help your property thrive.


Learn more about our Performance Pledges

Animal Fees to Mitigate Pet Damage in Rental Properties

At Hendricks Property Management, we mitigate concerns about allowing pets in rentals with our Animal Fee Pledge, compensating up to $1,000 for pet damages beyond the security deposit. Our stringent animal screening and routine property inspections ensure your investment is protected, reflecting our commitment to integrity and accountability.

We recognize the potential concerns associated with permitting animals in a rental property. We know the balancing act landlords face between broadening their market appeal and protecting their investment from possible pet damage. Our response to this concern is framed within our Hendricks Performance Pledges - specifically, the Animal Fee Pledge, designed to mitigate worries and protect your investment. 

Our pledge is straightforward and reassuring: should an approved animal cause damage to your home beyond the capacity of the security deposit, Hendricks commits to compensating up to $1,000 for each approved animal for pet damage. This measure is a direct reflection of our commitment to protecting your property and peace of mind.

Our in-depth animal screening process is designed to ensure only animals that meet our stringent criteria are permitted in the residence. Moreover, we conduct routine property inspections to preemptively identify and resolve any concerns, thereby maintaining the proper condition of your property.

Opting for Hendricks Property Management means you're selecting a partner that values integrity, accountability, and your financial security above all. Our extensive approach to managing your property and our Animal Fee Pledge symbolize our promise to uphold the highest standards within the property management industry.

Embarking on a partnership with us ensures that your investment is tended to with expertise and care. Allow us the privilege of managing the intricacies of property management. This will enable you to embrace a worry-free property ownership experience. 

 

Happiness through Experienced Property Management Services

Here at Hendricks, we believe we should earn your business every day through experienced property management services. If you are not satisfied at any time, you may terminate our agreement with a simple 30-day notice.

Here at Hendricks, we believe we should earn your business every day. If you are not satisfied at any time, you may terminate our agreement with a simple 30-day notice. We believe in a transparent and straightforward approach. We want to ensure your happiness and satisfaction as a property owner. Our commitment revolves around providing you with experienced property management service every single day. We aim to prioritize your happiness and earn your business through our unwavering dedication to meeting your needs.

You won't encounter any gimmicks, hidden fees, or extra charges. This guarantees complete peace of mind, enabling you to experience the reliability and professionalism that defines Hendricks Property Management.

By choosing our comprehensive property management services, you can depend on our advanced marketing strategies, dependable tenant placement, efficient rent collection, cost-effective maintenance, thorough property inspections, and detailed financial reporting. We aim to relieve you of the burdens associated with property management so that you can enjoy the rewards of your investment without any stress.

Experienced property management services is what sets us apart. When you partner with Hendricks Property Management, you select a team fully committed to your satisfaction, success, and financial freedom. We promise to meet and exceed your expectations, making us the preferred property manager in San Antonio, Texas. Discover the difference of experienced property management services at Hendricks today, where we guarantee your happiness.

 

Hendricks Provides Transparent and Convenient Communication

At Hendricks Property Management, we firmly believe in the power of transparent communication is the foundation to a successful property management company. We recognize the importance of providing you with timely and clear updates. This keeps you well-informed and gives you reassurance about the status and well-being of your investment property. In line with this understanding, we take great pride in our Hendricks Performance Pledge of exemplary communication.  

We firmly commit to responding to all communications within a 24-hour period so that your questions are addressed promptly. This commitment ensures that any questions or concerns that arise are met with clarity, specificity, and swift resolution. Whether your preferred method of communication is by phone, email, or by utilizing our user-friendly online portal, our team is empowered to deliver efficient responses at your convenience. We firmly believe that effective communication is key to preventing minor issues from escalating into larger complications.  

Our dedication to communication extends beyond merely responding to inquiries. We will proactively keep you informed with regular updates including your property's performance metrics, ongoing maintenance, and tenant relations. This degree of transparency is designed to offer you peace of mind and a sense of involvement, without the need for direct engagement in the day-to-day management.  

Choosing to partner with Hendricks Property Management means you are entrusting your property to a team that places your peace of mind at the forefront of our operations. Our broad-spectrum property management solutions are enriched by our commitment to dependable communication, reflecting our desire to embody the pinnacle of industry standards.  

Step into a seamless property management experience where communication hurdles are a thing of the past. Let us take on the responsibility of keeping communication channels open, enabling you to enjoy the benefits of your investment effortlessly and with confidence.  

 

Hendricks Performance Pledge: Residential Leasing Experience

Hendricks Property Management prides itself in our collective years of residential leasing and pledge to you that we stand by our leasing processes.

At Hendricks Property Management, we hold a steadfast commitment to the prosperity of your real estate investment. Our Leasing Performance Pledge is the cornerstone of this promise, offering not only financial security but also invaluable peace of mind. Your decision to entrust us with your residential leasing needs comes with the assurance that you will not encounter a leasing fee more than once in a single year. 

This pledge reflects our unwavering dedication to procuring high-caliber tenants as invested in honoring their lease agreements as we are in upholding our service standards. In the rare event that a tenant we have placed does not complete their 12-month lease, be it due to premature departure or an eviction process, we will assume the responsibility of securing a new, eligible tenant. This service will be extended to you without incurring additional costs, thereby safeguarding you against unexpected leasing fees within the same year. 

Our meticulous approach to thorough tenant screening significantly reduces the likelihood of rental discrepancies in the residential leasing process. Nevertheless, our engagement with you is more than just a transaction; it is a partnership anchored in shared objectives. With Hendricks Property Management, you gain the advantage of our decades of experience in residential leasing, thorough tenant screening methodologies involving stringent credit and background investigations, and our dynamic property management solutions. 

We ensure your journey as a property owner in San Antonio is not simply successful, but also effortless and fulfilling. This pledge is our testament to the strength of our thorough tenant screening process and our steadfast dedication to your financial well-being throughout the residential leasing process. 

As we move through the intricacies of property leasing, you can confidently invest your energy in the brighter aspects of property ownership. We invite you to allow Hendricks Property Management the privilege of ensuring that your real estate ventures are not only safeguarded but are also thriving. Trust us to be your ally in property leasing, because when you succeed, so do we. 

 

Hendricks Pledges Results through Tenant Screening

Hendricks Property Management understands that rental income is essential for your investment's success. That's why we only get paid when we find a qualified tenant for your property, and our focus is to use comprehensive, in-depth tenant screening and aggressive marketing to minimize holding costs.

At Hendricks Property Management, we understand the significance of receiving your rental income promptly — it's the lifeline of your investment, and tenant screening is the key to your success. In recognition of this, we've tailored our offerings to make certain our fees are contingent upon the successful leasing of your property. Our approach sets us apart from other firms that may require payment upfront, embodying our philosophy of shared success and mutual benefit.   

Our commitment with our the Results Pledge is straightforward: our compensation is secondary to your financial gain. With a constant focus on securing dependable, high-caliber tenants quickly, our goal is to facilitate the flow of rental income to you without delay. We deploy sophisticated marketing techniques, leveraging detailed property listings and strategic rental pricing, to attract a broad spectrum of prospective tenants. Our holistic approach to tenant screening is designed to identify individuals who are not only financially responsible but also respectful of your property, ensuring timely rent payments and meticulous property care. 

This model serves to minimize your financial uncertainties while highlighting our dedication to the performance of your investment. When you partner with Hendricks Property Management, you gain more than a property management service; you acquire a dedicated team committed to realizing the full potential of your San Antonio real estate assets. 

Trust in our expertise and be reassured by our unwavering focus on protecting and enhancing your investment. Together, we will navigate the path to real estate prosperity, providing you not just with a service, but with the peace of mind that comes from knowing your investment is in capable hands. Let's embark on this journey to success, hand in hand. 

 

Rent Collection Backed by Hendricks On Time Rent Pledge

on time rent pledge what to expect from a property management company

At Hendricks Property Management, our On Time Rent Pledge ensures timely rent disbursements within ten business days, or the management fee is waived for that month. We distinguish ourselves with thorough tenant screening and advanced technology to guarantee consistent rent collection, providing you with financial stability and peace of mind.

At Hendricks Property Management, we emphasize the importance of consistent rent collection for the stability of your investment property. Our philosophy is rooted in the understanding that a steady income stream is vital for covering operational expenses and fueling future investment plans. It's with this insight that we've crafted our On Time Rent Pledge, a nod to our resolve to ensure the punctuality of your rent receipts. 

The nature of our On Time Rent Pledge is simple yet impactful: should your tenant fulfill their rent obligation on time, we guarantee the disbursement of these funds to you within a timeframe of ten business days. Should we not uphold this promise, the management fee for that month will be graciously absolved. This pledge not only signifies our commitment to your financial prosperity but also mirrors our confidence in our comprehensive rent collection methodologies. 

Our forward-thinking approach to managing your rental proceeds distinguishes Hendricks Property Management from our competitors. Through our thorough tenant screening process, we see to the placement of dependable tenants, those with a proven history of honoring their financial commitments. Furthermore, we harness cutting-edge technology alongside sophisticated systems to expedite payment procedures, diminish potential delays, and maintain open and transparent communication with you. 

The challenges of managing an investment property are many, with unpredictable rent payments presenting a noteworthy hurdle, often leading to financial strains and complicating future plans. Your decision to engage Hendricks Property Management to oversee your property eradicates unpredictability, instilling a sense of confidence in the professional and dependable handling of your rent collection. This liberates you to focus on other facets of your life while having passive income accumulate.  

Partnering with Hendricks Property Management signifies more than just the acquisition of a service provider; it's the beginning of a relationship with dedication to the enhancement of your property's value. Place your trust in our expertise by allowing us the opportunity to demonstrate the impact our On Time Rent Pledge could have on the management of your rental earnings, setting the stage for a more secure and predictable financial future. 

Kyle Hendricks, MPM® RMP®

Meet Kyle Hendricks, MPM®, RMP®. He is the Vice President and a second-generation property manager at Hendricks Property Management. He is a Past President of the San Antonio Chapter of the National Association of Residential Property Management. . Kyle has been working as a property manager since 2014. In that time, he has earned the Property Management Specialist of the Year award from the San Antonio Board of REALTORS, and holds designations as a Texas Residential Leasing Specialist, Texas Residential Property Manager, Sellers Residential Specialist, and graduated from the Texas REALTORS Leadership Program in 2018.

https://www.sarents.com/kyle-hendricks-property-manager
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